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Returns and Exchanges

Returns and Refunds
At Rowe Pottery, we take pride in the quality and craftsmanship of our products. All of our products are handmade, making each piece unique and slightly different. Your satisfaction is important to us!. Please inspect your order upon delivery. If something isn't right, our Customer Service Representatives are waiting to help you at (800) 356-7687 (from 8:00 a.m. to 3:00 p.m. Central Standard Time), or e-mail us at sales@rowepottery.com

For Retail and Online Purchases:

Product may be returned within 15-days for Store Credit or Exchange Only, with proof of purchase. All items must be returned to our store or sent back to us in the same condition as they were received. If the product has no defects or is not damaged return shipping costs are the responsibility of the customer.

Custom and Personalized Pottery is non-returnable. All custom work is made to order and we accept no returns. We allow 24 hours for any changes to be made on any custom/personalized pieces. If there is an error on your piece, please contact our customer service representative at (800)356-7687.

Sale, Seconds and Clearance Items are non-returnable

Damaged Items: We will gladly accept returns of any product damaged during shipping. We ask that the customer send a picture of the damaged item to sales@rowepottery.com and a replacement will be shipped. Any item damaged from use or general wear and tear, we do not accept.

How to Contact Us for Returns and Exchanges

Our Customer Service representatives are waiting to help you at (800) 356-7687 (from 8:00 a.m. to 3:00 p.m. Central Standard Time), or e-mail us at sales@rowepottery.com.

For returns or exchanges products should be shipped to:

Rowe Pottery Works
Attn: Returns Dept
404 England St.
Cambridge, WI 53523